Refund policy

Right of withdrawal

Unless there are exceptions, the user may revoke the contract within the period specified below (usually 14 days) without giving any reason. In this section, users can learn more about the conditions of withdrawal.


The right of withdrawal is a right intended for European consumers in distance contracts (because the user cannot see or try the products before concluding the contract). The exercise of the right of withdrawal terminates the obligations of the contracting parties.

For, the right of withdrawal applies to all consumers, regardless of where they have their (residential) seat.

Unless any of the exceptions mentioned below are relevant, users acting as consumers have the right to withdraw from the contract within the period applicable to their case, for any reason and without justification.

For users not acting as consumers, the rights set forth in this section do not apply.


In order to exercise their right of withdrawal, Users must send the Provider an unambiguous statement indicating their decision to withdraw.

For this purpose, Users may use the model withdrawal form provided in the "Definitions" section of this document. However, users are free to express their revocation decision by means of an unambiguous statement in any other appropriate manner. In order to meet the deadline for exercising this right, the user must send the notice of withdrawal before the end of the withdrawal period.

When does the withdrawal period expire?

In the case of the purchase of goods, the withdrawal period expires 14 days after the day on which the user or a third party designated by the user who is not the carrier comes into possession of the goods.

In case of purchase of several goods in one order, but then delivered separately, the withdrawal period ends 14 days after the day on which the user or a third party designated by him, who is not the carrier, comes into possession of the last delivered goods, lot or part.


Users who duly revoke a contract shall be refunded all payments made to the Provider, including delivery costs, if any.

However, the Provider shall not be obliged to refund additional costs if the User has opted for a type of delivery other than the cheapest standard delivery offered by the Provider.

The refund shall be made without undue delay, but no later than 14 days after the day on which the provider is informed of the user's decision to revoke the contract. The Provider shall make the refund using the same means of payment that the User used in the original transaction, unless expressly agreed otherwise with the User. In any case, the User shall not incur any costs or fees as a result of the refund.


The User shall return or hand over the goods to the Provider or to a person authorized by the Provider to receive the goods without undue delay and in any case no later than 14 days from the day on which the User notified the Provider of his decision to revoke the contract, unless the Provider offered to collect the goods himself.

The time limit is met if the user hands over the goods to the carrier or otherwise returns the goods as specified above before the expiration of the 14-day period. The provider may refuse repayment until it has received the goods back or until the user has provided proof that he has returned the goods, whichever is the earlier.

The user shall only be liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.

The user shall bear the costs of returning the goods.


The right of withdrawal does not apply if

goods are delivered that can spoil quickly or whose expiration date would be quickly exceeded;

sealed goods are delivered, which are not suitable for return for reasons of health protection or hygiene and whose seal has been removed after delivery;